Credit Guide
This Credit Guide provides important information about the credit assistance services offered by Placid Loans Australia. It is provided in accordance with the National Consumer Credit Protection Act 2009 (Cth).
1. Who We Are
Business name: Placid Loans Australia
ABN: 4668 754 9588
Placid Loans Australia provides credit assistance services and acts as a credit broker.
Email: loans@placidloans.com.au
Website: https://placidloans.com.au
2. Our Services
We provide credit assistance services which may include:
• Assessing your financial situation, objectives and requirements
• Assisting you to apply for credit products
• Submitting credit applications to lenders on your behalf
• Communicating with lenders throughout the application process
This includes assistance with asset finance, personal loans, and residential home loan products.
We do not provide legal or tax advice or financial planning advice.
3. Lenders and Product Selection
We have access to a range of lenders and credit providers, either directly or through aggregator arrangements.
We do not represent all lenders in the market. The credit products we can offer are limited to those available through our approved lender panel.
4. How We Are Paid
We may receive commissions from lenders for arranging credit.
This may include:
• An upfront commission paid at settlement
• A trailing commission paid over the life of the loan
The exact commission payable will be disclosed to you in a Credit Proposal Disclosure document before you enter into a credit contract.
5. Fees Payable by You
We may charge fees for our credit assistance services. Any fees payable by you will be disclosed to you before you proceed with a credit application.
You will not be charged any fees without your agreement.
6. Our Obligations to You
We are required by law to act in your best interests when providing credit assistance.
This includes making reasonable inquiries about your financial situation, objectives and requirements, and taking reasonable steps to verify the information you provide.
7. Complaints and Dispute Resolution
If you have a complaint about our services, you may contact us using the details below. We encourage you to contact us in the first instance so we can attempt to resolve your complaint promptly and fairly.
How to make a complaint:
Email: feedback@placidloans.com.au
Phone: 1300 411 963
When we receive your complaint, we will acknowledge it and investigate the matter. We aim to provide a response within 30 days of receiving your complaint.
If you are not satisfied with our response, you may escalate your complaint to the Australian Financial Complaints Authority (AFCA), which is an independent external dispute resolution scheme.
AFCA contact details:
Website: https://www.afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
AFCA services are provided free of charge to consumers.
8. Further Information
You may request a copy of this Credit Guide at any time. This Credit Guide may be updated from time to time and the most current version will be available on our website.