1. Who We Are
Placid Loans Australia provides credit assistance and loan broking services.
Business name: Placid Loans Australia
ABN: 4668 7549 588
Email: loans@placidloans.com.au
Website: https://placidloans.com.au
2. What Information We Collect
We may collect personal information including, but not limited to:
• Full name, date of birth and contact details
• Residential and mailing address
• Employment and income information
• Financial information such as assets, liabilities and bank statements
• Identification documents such as driver licence or passport
• Credit-related information and credit history
• Information provided through forms, email, phone calls or meetings
3. How We Collect Personal Information
We collect personal information when you:
• Submit an enquiry or application through our website
• Provide information by phone, email or in person
• Upload documents or send information electronically
We may also collect information from third parties such as lenders, aggregators, credit reporting bodies or referral partners where authorised by you or permitted by law.
4. Why We Collect Personal Information
We collect, use and disclose personal information for purposes including:
• Assessing eligibility for credit and loan products
• Providing credit assistance and loan broking services
• Submitting applications to lenders on your behalf
• Meeting legal, regulatory and compliance obligations
• Communicating with you regarding your enquiry or application
• Maintaining internal records and audit trails
5. Disclosure of Personal Information
We may disclose personal information to:
• Banks, lenders and credit providers
• Aggregators and referral partners
• Credit reporting bodies
• Service providers such as CRM systems, hosting providers, email platforms and document storage providers
• Professional advisers such as accountants, lawyers and auditors
• Regulators where required by law
We only disclose information that is reasonably necessary to provide our services or meet legal obligations.
6. Overseas Disclosure
Some service providers we use may store or process data outside Australia, including cloud-based software and email systems.
Where this occurs, we take reasonable steps to ensure personal information is handled in accordance with Australian privacy standards.
Some service providers we use may store or process data outside Australia, including cloud-based software and email systems. This may include regions such as the United States, European Union, and Singapore. We take reasonable steps to ensure personal information is handled in accordance with Australian privacy standards.
7. Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including secure systems, access controls and limiting access to authorised personnel.
However, no system is completely secure and we cannot guarantee absolute security.
We comply with the Notifiable Data Breaches scheme under the Privacy Act. If a breach of personal information is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with legal requirements.
8. Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.
Requests can be made by contacting us using the details provided in this policy.
9. Complaints
If you believe we have breached your privacy, you may contact us to lodge a complaint. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
If you believe we have breached your privacy, you may contact us to lodge a complaint and we will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC). You can find information about lodging a privacy complaint on the OAIC website or by phone at 1300 363 992.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Privacy FAQs
Q: Do you share my information with lenders?
A: Yes. We share relevant information with lenders and credit providers for the purpose of assessing and arranging credit products.
Q: Do you store my documents electronically?
A: Yes. Documents may be stored securely in electronic systems used to manage loan applications and compliance records.
Q: Can I access or correct my information?
A: Yes. You may request access to or correction of your personal information by contacting us.
Q: How do I make a privacy complaint?
A: Contact us first so we can investigate. If you are not satisfied, you may contact the OAIC.